1. Scope and acceptance
These Terms apply to the following Shopify apps provided by Office Hasegawa (each an “App”):
- Inventory Audit
- Metafield Editor
- Inventory Adjuster
- Fraud Detector
- Product Validator
- Returns Manager
- A person installing or using an App for a merchant represents that they are authorized to act for that merchant and agrees to these Terms.
- Do not install or use an App if you do not agree.
- The merchant must restrict App access to authorized users and protect its Shopify account and credentials.
2. Services
- Inventory Audit: Search, view, and export inventory adjustment history available from Shopify. It does not change inventory quantities.
- Metafield Editor: Review and update selected product variant metafields in batches.
- Inventory Adjuster: Review selected inventory deltas and apply them to Shopify, then review results.
- Fraud Detector: Show shared signals and risk information across orders to support merchant investigation. It does not automatically reject or cancel orders.
- Product Validator: Check product SKUs, barcodes, and related data, review findings, and export CSV. It does not automatically modify product data.
- Returns Manager: Receive return requests through Customer Accounts and let merchants review and process them in Shopify Admin.
Features, history ranges, limits, and Shopify API permissions vary by App, Shopify plan, and Shopify platform behavior. Shopify’s terms also govern Shopify APIs, Customer Accounts, authentication, billing, and store features.
3. Fees and billing
- The applicable plan, price, billing period, and usage limits are shown when the merchant selects a plan for that App in Shopify.
- Charges are handled through Shopify-provided billing.
- Merchants select, change, or cancel plans through Shopify and should review Shopify’s displayed billing terms.
- The timing of billing termination and any refunds after uninstall are subject to Shopify’s billing terms.
4. Merchant responsibilities and acceptable use
The merchant is responsible for:
- The permissions granted to each App and the store information made available to it
- User access and sharing of exported information
- Business decisions based on App results, which depend on information and functionality made available by Shopify
- Reviewing Inventory Adjuster changes before applying them and CSV files before sharing
- Deciding whether to approve, reject, refund, or otherwise process a return through Returns Manager
Use the Apps only for lawful business purposes. Do not:
- Access information without authorization or bypass access controls
- Interfere with the Apps or misuse them
- Submit information you have no right to use
5. Data and privacy
Processing is described in the Shopify Apps Privacy Policy.
- Information, purposes, retention periods, and deletion behavior differ by App.
- The merchant confirms that it is authorized to use the App for its store and to permit the App to process the relevant information.
6. Merchant data processing terms
This section forms part of these Terms and applies when an App processes information about a merchant’s store or buyers on the merchant’s behalf.
- Roles and instructions: Legal roles depend on the actual processing. Generally, the merchant determines the purposes and means of processing, and Office Hasegawa processes information to provide the App, support, and security and to follow the merchant’s instructions.
- Purpose limitation: Office Hasegawa processes merchant data only as necessary to provide App features, support, security, troubleshooting, and respond to Shopify privacy requests. It does not sell merchant data or use it for advertising.
- Data categories: Depending on the App, information may include store, product, inventory, order, return, buyer-related, authentication-session, settings, and operation-result data. The App-specific table in the Privacy Policy describes the data in more detail.
- Subprocessors: Shopify provides the platform, APIs, and Customer Accounts. Cloudflare provides Workers, D1, and Queues for applicable Apps. These providers may process data outside the merchant’s country. Office Hasegawa uses them as needed to provide the Apps.
- Security: Office Hasegawa maintains safeguards implemented in the Apps, including authentication, shop-scoped access, necessary API permissions, and webhook signature verification. Provider-level and operator-account controls remain subject to those providers’ services and account settings.
- Buyer requests: The merchant must appropriately assess buyer requests and use Shopify privacy-request mechanisms where applicable. If Fraud Detector or Returns Manager generates a merchant-facing report, the merchant is responsible for providing it to the buyer. Office Hasegawa does not automatically send the report to the buyer.
- Security incidents: If Office Hasegawa becomes aware of a security incident affecting App processing, it will take steps to investigate and notify the merchant to the extent required by law or contract.
- End of service: App data is deleted according to uninstall events, Shopify deletion webhooks, and the applicable retention periods. Provider logs, recovery backups, browser data, and copies exported by the merchant may be subject to separate retention conditions. See the App-specific table in the Privacy Policy.
7. Intellectual property and merchant data
Rights in the Apps and related software belong to Office Hasegawa or its licensors. The merchant retains its rights in its store information and authorizes Office Hasegawa to process it as needed to provide the Apps.
8. Suspension and termination
A merchant may stop using an App by uninstalling it from Shopify. Office Hasegawa may suspend access when reasonably necessary to address a security risk, comply with law or Shopify requirements, or respond to a material breach of these Terms. Processing after termination is governed by the Privacy Policy.
9. Availability and liability
- Shopify APIs, Cloudflare, and other provider availability, changes, or limitations may affect App features, data, or availability.
- The Apps do not guarantee a particular uptime or error-free operation.
- To the extent permitted by law, any disclaimer or limitation that cannot legally apply will not apply. These Terms do not limit rights that cannot be excluded by law.
- Any liability imposed by law will be determined under applicable law.
10. Changes
Office Hasegawa may update these Terms to reflect changes to the Apps or data processing or to address legal or Shopify requirements. Material changes will be announced on this page or in an App, and consent will be requested before use after the change where required. A merchant that does not agree may uninstall the App. The effective date of the current version appears above.
11. General
If a provision is held invalid or unenforceable under applicable law, the remaining provisions will remain in effect. These Terms do not replace the Shopify Partner Program Agreement, Shopify API License and Terms of Use, or Shopify’s terms for users.
12. Operator and contact
Office Hasegawa / オフィス長谷川2F-C Shibuya Dogenzaka Tokyu Building, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
Phone: +81 80-5724-2942
Email: [email protected]